Welcome to AlkaGreen (operated by Coco Dreams Lanka (Pvt) Ltd), “we”, “us”, or “our”. By accessing or using alkagreenlanka.com (“Website”), you agree to abide by these Terms of Service (“Terms”). Please read them carefully.
2. Scope of Services
We provide advanced water purification systems, such as 8‑stage RO filters, for households and businesses in Sri Lanka. Services include online shopping, delivery, installation, consulting, and after‑sales support.
3. Account Registration
If you register an account, ensure your information is accurate. You are responsible for all activity under your account. Contact us immediately if there’s unauthorized use.
4. Orders, Pricing & Payment
All product prices are listed in Sri Lankan Rupees (LKR) and include described features and services.
Payment is required before delivery/installation.
We support secure payment methods; full details will be provided during checkout.
5. Delivery & Installation
Orders are delivered across Sri Lanka, with some deliveries completed within approximately 72 hours in urban areas.
We offer free delivery and installation, including complimentary water testing and customer training sessions.
6. Warranty & After‑Sales Service
Products come with a 1-year warranty on manufacturing defects.
We provide island‑wide expert after‑sales support, including periodic servicing and part replacements.
Maintenance plans and filter replacements are available for an extra fee.
7. Product Descriptions & Limitations
Our RO systems remove up to 99.9% of impurities while retaining essential minerals, and are certified for Sri Lankan water conditions.
Performance may vary depending on factors like input water quality and TDS levels.
8. User Conduct
You may use the Website and services only for lawful purposes.
Unauthorized copying of product images, descriptions, or blog content is prohibited.
Any attempt to access restricted areas, collect personal data of others, or harm the Website may lead to legal action.
9. Privacy & Data Protection
Our Privacy Policy governs how your personal information is collected, used, and protected. Please review it carefully.
10. Limitation of Liability
While we strive for excellent service, we cannot guarantee error‑free site usage or uninterrupted access.
We shall not be liable for incidental, indirect, or consequential damages, including loss of income or data.
11. Intellectual Property
All content on the Website (trademarks, logos, text, graphics) is owned by AlkaGreen Lanka.
Reproduction, distribution, or modification is prohibited unless expressly permitted.
12. Third‑Party Links
You may encounter links to third‑party websites. We are not responsible for their content, policies, or accuracy.
13. Changes to Terms
We reserve the right to update these Terms at any time. Revisions take effect upon posting. Continued use of the site after changes means acceptance of the new Terms.
14. Applicable Law & Dispute Resolution
These Terms are governed by Sri Lankan law.
Any disputes will be resolved in the courts of Sri Lanka.
