At AlkaGreen, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.alkagreenlanka.com.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
a. Personal Information
Full name
Phone number
Email address
Delivery address
Payment method (only through secure third-party processors; we don’t store card details)
b. Technical Data
IP address
Browser type and version
Device type
c. Order & Service Data
Product preferences and order history
Feedback and customer support communications
Service installation and maintenance records
2. How We Use Your Information
We use your data to:
Process and deliver orders
Contact you for confirmations, updates, and support
Improve our website and services
Provide after-sales support and filter replacements
Send marketing offers (only with your consent)
Respond to your inquiries or complaints
Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. However, we may share your data with:
Trusted service providers (e.g., courier partners, installation teams)
Legal or government authorities when required by law
All third parties we work with are bound by strict confidentiality and data protection agreements.
4. Data Security
We take appropriate technical and organizational measures to protect your data:
SSL encryption for secure data transfer
Restricted access to customer information
Regular security updates to our website and servers
However, no method of online transmission is 100% secure. We cannot guarantee absolute security, but we work continuously to keep your data safe.
5. Cookies & Tracking
We use cookies to:
Enhance user experience
Remember your preferences
Track visitor behavior (via tools like Google Analytics)
You may disable cookies in your browser settings, but parts of the site may not work properly afterward.
6. Your Rights
You have the right to:
Request access to your personal data
Correct inaccuracies in your data
Request deletion of your data (except where we must retain it for legal or business reasons)
Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
7. Third‑Party Links
Our website may contain links to third‑party websites (e.g., YouTube demo videos). We are not responsible for their privacy practices. Please read their privacy policies separately.
8. Children’s Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy occasionally. The “Effective Date” above will reflect the latest version. We recommend checking this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or if you want to make a data request, contact us:
